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Shipping & Return Policies

Shipping Policy

All orders shipped within the United States are shipped using only a reputable courier such as FedEx, UPS and U.S. Postal. 

A tracking number will be furnished when possible. 

The actual amount of the shipping is displayed at the time of order, and that is the amount that will be billed.

Return Policy 

Every attempt will be made to have a fair and reasonable return policy.  We stand behind our products and seek a win-win in every case.  In the event a return is requested outside of what is outlined here, please contact customer service before moving forward at support @ blackcherryusa.com. (no spaces)

Before any returns will be accepted, you must contact support to request a Return Authorization (RA) number. 

Returning a Defective Item

If an item is defective, we will accept the return within 5 days of the date the order was invoiced.  At our discretion, we may either repair, replace, exchange or refund the item.  Buyer pays return shipping, which will be refunded at the time of receipt unless the item is deemed to be non-defective.

Returning a Non-Defective Item

Buyer pays return shipping. The purchaser will have 7 days to return the item. Returns are subject to a 20% restocking fee. 
Refunds will be in the form of store credit which can be used on our website www.blackcherryusa.com.

All items being returned must be 100% complete, unused and must be in their original packaging.  All manuals, instructional material and other materials that came with the item must be included in the original packaging, as provided by the manufacturer. A return may be rejected or subject to additional fees if any items included in the original shipment are missing from the returned package.  Items returned that are damaged, altered, or poorly/improperly packaged will be not be accepted for return.  It is recommended that you insure any return shipments. Black Cherry USA is not responsible for any damage during shipment.

Examples of reasons a return may be refused include, but are not limited to: 

  • Improper packaging
  • Standard certification labels removed (UL listing, capacity, brand name, EAN code)
  • Item and/or packaging defaced or damaged by consumer/shipper
  • In the event that an item was damaged during shipment, please contact your shipper. We recommended that you purchase insurance for return shipments.
  • Evidence of tampering (broken security seals, etc.) 

If you have any questions or concerns about our return policy, please contact customer service.

BOTH THE SHIPPING AND RETURNS POLICY ARE MERELY USED AS A BASIS AND CAN BE ALTERED OR CHANGED AT OUR DISCRETION AT ANY TIME, WITHOUT PRIOR NOTICE. 

 
Call us at: 910.796.1438
Black Cherry USA is a company that specializes in offering products designed to improve or enhance musical instruments.
Black Cherry USA
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